Three days ago, Mrs. Mo’s TECNO Camon CM suddenly died on her without warning. It just went off quietly and wouldn’t come back on any more. She told the story here. I had a look at it, tried all the reset options – holding down the Volume Up + Power buttons, etc. Zilch. It wouldn’t come on, no matter what I did.
I checked and confirmed that the phone was still under warranty. According to TECNO’s terms and conditions, the phone would be fixed at no cost to her. That was comforting, and it would be a good rest of TECNO’s warranty service.
So, I sent the phone off to the nearest CarlCare centre on her behalf, which is the one at Awolowo Way, Ikeja. CarlCare is the name of the service centre for phones by TECNO, Infinix and itel. The feedback we got from CarlCare Ikeja was that the phone would be ready for pickup in 4 days. Which was a surprise, to be honest. I am used to my phones being away for 3 weeks when sent to a service centre.
But there was bad news too. The bad news we were given was that Mrs. Mo would lose all her files, because the phone had to be flashed. She agreed to it. Not that she had a choice anyway. It was either lose the phone and files, or lose the files and get the phone back. One is a thousand times a better option than the other.
Back from CarlCare Ikeja
I was surprised yesterday when I got to know that the phone was ready and had been sent back to my wife from Carlcare Ikeja. I didn’t get to see her till after close of business, and indeed, her Camon CM was back and working – and all her files and settings were intact.
Colour me black and blue. She told me she was as surprised as I was. Not only was it fixed fast, she also didn’t lose her photos, videos, and other documents.
It is nice to know that TECNO has the capacity to solve problems with their phones when they arise. Anyone would prefer that their phone not suddenly die on them, but the next best thing is having the assurance that if something did go wrong, technical support is available on the ground to fix it.
I can imagine that if the phone was no longer under warranty, we would have had to pay a fee to get it fixed. Which is fine. Mrs. Mo is just glad to have her phone back and working fine. She left home with it this morning. By the way, TECNO offers a 13 months warranty on all brand-new smartphones.
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