How to send a phone from the UK to Nigeria

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If you are looking to send a phone from the UK to Nigeria, you will have to have basic knowledge of certain essential aspects such as the documents required, shipping options, customs duties and tariffs, and tips to ensure a smooth and hassle-free experience.

When it comes to shipping, it is very vital that you choose a reliable courier service. DHL and Parcel Monkey are usually recommended for their timely delivery and insurance options. They offer the convenience of booking online and also give you access to real-time shipping updates and customs information. 

The Nigerian Communications Commission (NCC) regulates the importation, distribution, and use of telecommunications equipment, which includes cellular phones. One of the customs regulations for Nigeria requires that the phone is unlocked, not blacklisted and has a valid IMEI number. Non-compliance with any of their regulations could possibly result in the seizure of the phone by customs officials, fines, or even imprisonment.

How to send a phone from the UK to Nigeria
How can you send a phone from the UK to Nigeria?

Regulations and Import Restrictions To Note

The Nigerian Customs Service (NCS) is charged with regulating the importation of phones. They impose certain restrictions to protect consumers and ensure compliance with local laws. Also, all phones imported into Nigeria must meet the standards approved by the Nigerian Communications Commission (NCC). 

Here are some of the regulations and restrictions you need to be aware of before you can send a phone from the UK to Nigeria.


  • All packages sent to Nigeria are subject to customs clearance. This means that if you send a phone from the UK to Nigeria, your package will be opened and inspected by Nigerian customs officials to ensure that the contents comply with Nigerian regulations.
  • Nigeria has a trade agreement with several countries that allows for the duty-free importation of goods. However, if your package is not covered by this trade agreement, you will be required to pay customs duties and taxes.
  • There are several items that are prohibited from being shipped to Nigeria. These include weapons, explosives, drugs, and certain chemicals. It is important to always check the updated list of prohibited items on the customs page before sending your package. 

Import Restrictions:

  • The Nigeria Customs Service regulates the quantity of imported items. Anything above a certain quantity may be held for further investigation or confiscated entirely.
  • If you want to send a phone from the UK to Nigeria, it must be brand new and in its original packaging. Used or refurbished phones are not allowed.
  • All phones being sent to Nigeria must have a valid IMEI number. This is to prevent the importation of stolen phones or phone parts.
  • Additionally, all phones being shipped to Nigeria must be certified by the Nigerian Communications Commission (NCC) to ensure that they meet regulatory standards.

Custom Taxes and Duties

When you send a phone from the UK, the recipient in Nigeria may be subject to customs duty, import tax, and other related charges when importing the phone.

Customs tax and duties are fees that are imposed by the government on goods that are being imported or exported. These fees are collected at the border or port of entry and are levied to regulate trade, protect domestic industries, and generate revenue for the government. 

These fees are typically calculated based on the value of the phone and the customs regulations of Nigeria.

The rate of customs tax varies depending on the type of goods and their declared value. It is calculated as a percentage of the customs value of the goods being imported. Customs duties are a specific amount of money that must be paid on each unit or item of goods being imported. They can be ad valorem (calculated as a percentage of the goods’ value) or specific (a fixed amount per unit or weight).

In addition, value-added tax (VAT) may also be imposed on the phone. The current VAT rate in Nigeria is 7.5%. This means that the recipient of the phone may be required to pay VAT upon delivery.

You can check with the Nigerian Customs Service or a trusted shipping agent to determine the exact rates applicable at the time of shipment.

How to Package and Protect the Phone

To prevent damage when you send a phone from the UK to Nigeria, appropriate packaging can play a vital role in safeguarding the phone from various risks, including impact, moisture, and temperature fluctuations. 

The phone may be subjected to rough handling or accidental drops during shipping and you will need the right packaging materials that can absorb shock and provide cushioning to minimize the risk of damage to the device.

Also exposure to water or humidity can have severe consequences for electronic devices as well as scratches and abrasions. So let’s look at some packaging materials and techniques that are recommended:

  1. Select a strong, corrugated cardboard box to provide a robust outer layer of protection for the phone.
  1. Wrap the phone with multiple layers of bubble wrap or foam sheets to create a cushioning effect. Secure the wraps with tape to prevent movements.
  1. For added protection, consider placing the wrapped phone within a smaller, rigid box or hard case. This will provide an extra layer of shock resistance.
  1. Utilize appropriate fillers such as packing peanuts or air pillows to fill any empty spaces within the box. It will prevent the phone from shifting and also reduce the risk of impact damage.
  1. Finally, make sure that the box is securely closed using strong packaging tape by reinforcing the seams too.

Guidelines for Labelling a Phone Package When Shipping 

Proper labeling is very important when you’re trying to send a phone from the UK to Nigeria. To meet shipping requirements and also ensure a smooth transit, you will need to observe the following guidelines:

  • Address Label: Clearly print or use a pre-printed label for the shipping address, including the complete recipient name, address, city, and zip code. Use a durable label that won’t smudge or fade.
  • Return Address: Include your own complete address as the return address on the package in case there are any issues during transit.
  • Fragile and Handle With Care Labels: If you find it appropriate, attach visible labels indicating that the package contains fragile items and should be handled with care.
  • Customs Declarations: Be accurate when completing any necessary customs declaration forms, including details about the phone’s value, model, and purpose of shipment.
  • Tracking Number: If available, affix a shipping label with a tracking number provided by the shipping carrier. This allows both you and the recipient to track the package’s progress.

Choosing a Shipping Method

There are several shipping options you can consider when you want to send a phone from the UK to Nigeria. 

The national postal service of the UK, Royal Mail, offers various services for international shipping, such as International Standard and International Tracked. These services provide affordable options for sending a phone to Nigeria but may have longer delivery times.

Also private courier companies like DHL, FedEx, and UPS offer expedited shipping services for sending phones internationally. These services provide faster delivery times and robust tracking features, but they tend to be more expensive than postal services.

Freight forwarders specialize in shipping larger shipments or multiple packages. They consolidate shipments and offer competitive prices for bulk shipping to Nigeria. This option may be more suitable for businesses or individuals sending a large number of phones.

When choosing a shipping carrier to send a phone to Nigeria through, it is essential to consider price, speed, and reliability factors. Here is a comparison table of these factors for popular shipping carriers:

Shipping CarrierPriceSpeed (Estimated)Reliability
Royal MailAffordable5-7 working daysGenerally reliable with limited liability
DHLExpensive2-4 working daysGenerally reliable but may have additional charges for customs
FedExCompetitive3-6 working daysReliable with advanced tracking
UPSCompetitive2-5 working daysReliable with optional customs brokerage services

Note: It is always recommended that you check with the specific shipping carrier of your choice for the most up-to-date pricing whenever you want to send a phone from the UK to Nigeria. This is because the pricing is usually influenced by the number of parcels, weight(kg), length(cm) and so on.

Documentation and Paperwork

Sending a phone from the UK to Nigeria requires the proper documentation, accurate form-filling, and adherence to customs procedures. Some of these required documents include: 

1. Invoice/Purchase Receipt: 

The original invoice or purchase receipt is very important for customs clearance. It should clearly state the value of the phone, including any taxes or duties paid.

2. IMEI Number: 

The International Mobile Equipment Identity (IMEI) number is a unique identifier for your phone. You will also have to provide this number for customs clearance purposes.

3. Export License (if applicable): 

If you are exporting the phone for commercial purposes, you may need an export license. So try and get the necessary permits before shipping.

4. Identification Documents: 

You will need to provide identification documents, such as a photocopy of your passport or national ID card.

5. Packing List: 

It is advisable to include a packing list specifying the items being shipped. This will help customs officials understand the contents of the package.

How to Fill out Shipping Forms

Step 1: Contact shipping carrier

  • Start by contacting the shipping carrier to inquire about their specific requirements and procedures. They can provide guidance on the shipping process and necessary documentation.

Step 2: Complete the shipping form

  • Fill out the shipping form accurately, providing all the required information. This includes both the sender’s and recipient’s contact details, addresses, and phone numbers. 

Step 3: Provide detailed description

  • Describe the item being shipped as accurately as possible. Specify the brand, model, quantity, and IMEI number of the phone. 

Step 4: Declare the value

  • Fill in the declared value of the phone on the shipping form. This should match the value specified on the invoice or purchase receipt. Be honest and ensure that the declared value aligns with the actual value of the phone.

Step 5: Declare any applicable taxes or duties

  • If you have paid any taxes or duties on the phone, make sure to declare them accurately on the shipping form. This will help customs officials determine the import duties or taxes payable at the destination.

Tips to Speed up Customs Clearance and Avoid Delays

How to send a phone from the UK to Nigeria
Sending a phone to Nigeria from the UK requires proper documentation.

For starters, when trying to send a phone from the UK to Nigeria, you must ensure that all the required documents are properly filled out and provided. This is because inaccurate or incomplete documentation can possibly lead to delays and additional clearance procedures.

Be meticulous when you are describing the item being shipped and include all relevant details. Clear and accurate information helps customs officials understand the nature of the goods, which would help ensure a smoother clearance.

If there are any import duties or taxes payable, get them paid promptly. Choose a shipping carrier with experience in sending phones from the UK to Nigeria and a good reputation for customs clearance. They will have a better understanding of the procedures and can assist you throughout the process.

Regularly tracking your shipment will keep you updated on its progress and will also give you the opportunity to address any issues promptly to avoid potential delays.

Why Do You Need to Insure Your Phone When Shipping?

Shipping a phone from one location to the other can be a precarious activity, even with the most reliable packaging and shipping services available. Phones can be lost, damaged, or stolen while in transit, which can cause significant financial loss. Now this is where insurance is needed. Insuring your phone and its package is very necessary, and we will discuss the importance of insurance and the coverage options provided by shipping carriers and third-party insurance providers. 

Importance of Insuring the Package and Phone Against Loss or Damage

  • A phone is a valuable investment, and the last thing you want is to suffer loss or damage through no fault of your own. Insuring your phone and package guarantees that you will be compensated if any unforeseeable loss or damage occurs.
  • When you insure your package, you can have peace of mind knowing that you are protected in the event of any damages or loss. In case of any unfortunate incident, the insurance compensation can help you replace the phone or repair the damages.
  • Theft is an unpredictable event, and it can happen even when all necessary precautions have been taken. Shipping carriers or third-party insurance policies provide protection against losses due to theft of the phone or the package.

Now most shipping carriers provide basic insurance that covers your shipment against damage or loss up to a specific value. This option is available to all customers and is included in the standard shipping cost. However, this coverage has limitations and may not fully cover the value of your phone.

Third-party insurance providers offer additional coverage options beyond what is offered by standard shipping carriers. Some of the coverage options may include full replacement value coverage, expanded damage protection, and coverage against theft or loss.

Take measures to record the phone’s condition before shipment and use proper packaging materials to protect the phone from any damages. Review and understand the terms and conditions of the shipping carrier, including their liability and coverage options, to make an informed decision on insurance.

How to Track a Phone During Shipping from the UK to Nigeria 

Online tracking systems are a valuable tool for monitoring the progress of your package during transit. These systems provide real-time updates on the location and status of your shipment. They allow you to track the phone from the moment it is picked up by the shipping carrier until it reaches its destination. 

Here is an overview of how online tracking systems work and how to use them effectively:

  • When you send a phone from the UK to Nigeria, you will receive a unique tracking number. This number is typically provided by the shipping carrier or can be generated by the third-party logistics provider. The tracking number is what you will need to access the tracking information.
  • The next thing to do is to visit the website of the shipping carrier or third-party provider and locate the tracking page. The tracking page allows you to input your tracking number and retrieve information about your package.
  • Enter your unique tracking number into the designated field on the tracking page and initiate the search. The system will then retrieve the tracking details related to your package.
  • The tracking page will display detailed information about your package’s journey. This includes the current location, delivery status, estimated delivery date, and any significant updates or events that occurred during transit.
  • Check the tracking page regularly to monitor the progress of your package. Keep in mind that tracking information may not be updated in real-time, especially during weekends or holidays.

Some online tracking systems also offer additional features. For example, you may be able to sign up for email or text message notifications that provide updates on your package’s status without you actively checking the tracking page.

What to Do If a Package is Delayed or Lost

While online tracking systems provide valuable insights into the progress of your package, there may be instances where the package is delayed or even lost. Here are some steps you can take if you face such a situation:

1. Start by contacting the Shipping Carrier: 

If you notice a significant delay or your package appears to be lost based on the tracking information, contact the carrier’s customer service immediately. You will be asked to provide the support team with your tracking number and a detailed explanation of the situation. This will help them investigate the issue and keep you informed with regular updates on the status of your package.

2. Filing a Claim: 

Once your package is verified as lost or damaged, you will be required to initiate a claim with either the shipping carrier or the third-party insurance provider. Follow their specific procedures for submitting a claim, which may include providing documentation such as the original invoice, photographs of the packaging, and a description of the contents.

3. Escalate the Issue: 

If you do not receive a satisfactory resolution from the shipping carrier, consider escalating the issue by speaking to a supervisor or contacting their higher-level customer service department. Sometimes, a higher level of authority can help resolve the matter more effectively.

4. Third-Party Insurance: 

If you have purchased additional insurance from a third-party provider, contact them to initiate the claims process. They will guide you through the necessary steps and documentation required to file a claim.

5. Maintain Documentation: 

Throughout the process, make sure to maintain records of all communication, including emails, phone calls, and claim documents. These records will be valuable if further action is needed or if you need to provide evidence for reimbursement or compensation.

Note that the specific steps and procedures may vary based on the shipping carrier or third-party insurance provider. Try to refer to their terms and conditions or reach out to their customer service to understand the detailed process for handling delayed or lost packages.

How to Deal with Returns and Warranty Issues

First and foremost, familiarize yourself with the warranty policies of the phone manufacturer or seller. Warranty terms may vary, so carefully review the warranty period, coverage, and any conditions or limitations that may apply. This will help you determine if your phone is eligible for a warranty claim.

To initiate a warranty claim or return, you will need to gather and prepare the necessary documentation. This typically includes the original proof of purchase, such as a receipt, invoice, or warranty card. Make sure to keep this documentation safe as it will be required during the claim process.

If your phone is faulty or experiencing issues covered by the warranty, the next step is to reach out to the seller or manufacturer. Contact their customer service department through the provided channels, which may include phone, email, or online contact forms. Explain the problem you are facing and provide all relevant details about the phone, warranty, and purchase.

The seller or manufacturer will guide you through the specific steps for returning the faulty phone. Every company may have its own return or warranty claim process. They may require you to complete an online form, provide additional information, or follow specific instructions for packaging and shipping the phone.

In most cases, the cost of returning the faulty phone falls on the consumer. Follow the instructions provided by the seller or manufacturer for shipping the phone back. It is important to ensure the phone is securely packaged to prevent any damage during transit. Use a reputable courier service with reliable tracking capabilities to ensure the safe and traceable return of the phone.

Once the faulty phone is received by the seller or manufacturer, it will be evaluated by their technical team or service center. The support team will assess the problem and determine if it is eligible for warranty coverage. This process may involve testing, repairs, or replacement of the faulty components or the entire phone.

Based on their evaluation, the seller or manufacturer will determine the appropriate resolution. If the phone can be repaired, they will undertake the necessary repairs and return the phone to you. If the phone cannot be repaired, they may offer a replacement unit with similar specifications or issue a refund according to their policies.


Can I send a phone from the UK to Nigeria?

Yes, you can send a phone from the UK to Nigeria. However, there are some restrictions and regulations you need to be aware of, such as customs regulations and potential import duties. It is recommended to check with the shipping provider for specific requirements and ensure that you comply with all necessary paperwork and regulations.

What is the cheapest shipping option to Nigeria?

The cost of shipping to Nigeria can vary depending on factors such as the size, weight, and destination of the package, as well as the shipping provider you choose. Popular shipping providers like DHL, FedEx, and UPS offer various shipping options with different pricing tiers so compare their prices and choose the option that best fits your budget and requirements.

Does DHL ship phones to Nigeria?

Yes, DHL does ship phones to Nigeria. It is a popular shipping provider that offers international shipping services to various destinations, including Nigeria. They provide door-to-door delivery and have different shipping options available depending on your specific needs. 

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