Posted by One regular complaint that millions of Globacom Nigeria subscribers have about the network is the quality of the Internet connection. But Glo Internet is not the only culprit. As a Glo user of many years, I have also been regularly frustrated by the quality of Glo voice calls.
Making a telephone call from a Glo line to another Glo line is an obstacle course. And it is the same if you are not using a Glo number but the person at the other end of the call is using one, or vice versa. As long as a Glo number is involved, the entire conversation is riddled with intermittent static, and retorts of “I didn’t hear that”, “Can you repeat that?”, and so on and so forth.
For over a year now, I have not used my Glo line, as the experience has been frustrating. This morning, I was reminded of how bad Glo voice calls are when I needed to speak with Globacom customer care. Within seconds of being responded to by a customer care agent, we began the trades of having to ask each other to repeat certain phrases and sentences because one party did not hear one thing or the other that was said by the other.
This was an on-net call directly to Glo’s customer network hub and yet, it was such a frustrating experience. The representative and I could not hear one another without having to go back and forth multiple times. Eventually, I ended the call. In annoyance, I told Mrs. Mo, “It is as if these people bought scrap network equipment to setup their network.”
That has to be why. Because I do not understand how both telephone calls and mobile Internet on a network can be this bad, year after year after year, without any improvement.
And this bad quality of Glo voice calls hasn’t been my experience only. Multiple others have tabled this complaint to me over the years, as well. Make telephone calls on Glo at your own risk.
It is partly why my Glo SIM has not seen a lot of action in a long while. Mobile data is poor and voice calls are poor. What else is there to use the line for?
It is likely that I will port my Glo number to another network. 9mobile is out of the equation for now, as their network has been epileptic too, so the port will be to either MTN or Airtel. Or perhaps I just leave the SIM card in a drawer. Either way, I am done with Glo for now. I might come explore the network again when there is a need that is motivating enough.
Author: Mister Mobility
Web Developer and Techie with a passion for storytelling. I have owned, used, and reviewed hundreds of mobile phones since 2001.
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The solution is to simply vote with your wallet . elsewhere… as many are doing.. If they practically lose all subscribers, they will be forced to improve on their offering.
This kind of eternal shoddy service is why it is often laughable when some opinion leaders persistently encourage us to patronize our own.
Why would I patronize a deficient service / product simoy because it is Nigerian ?
That would not be patriotism. It would be stupidity.
We need to be more serious !