In November last year, ZYB was replaced by a new and improved service called Vodafone 360. From that time, the ZYB website was closed for new registrations, and new signups are being directed to register with Vodafone 360 instead.

Last year, we reported that ZYB had suddenly cut off certain users without notification.

Vodafone360 claims to work “on 247 mobile networks globally and more than 400 mobile phones” and that “it’s available to everyone for free“, Nigeria is not on the list of supported countries. Actually, that shouldn’t be stranmge, as Vodafone does not have a presence in Nigeria anyway.

Again, a member of our team who had a ZYB account attempted to login but got an error that the username and email address do not exist in the database. Apparently, the account has been deleted.

Adieu, ZYB.

Unfortunately, Zyb has left many subscribers with a bad taste in their mouths. Here is the story.

I needed to synchronise my contacts to a device I was testing, so I logged into my Zyb account two days ago to have the Zyb sync settings sent to the phone by SMS.

The first thing I noticed on logging in was that my account was reading, “Set location”, though I had registered with my full details, including selecting Nigeria as my country way back.

When I clicked through to set my location, presto! – instead of the extensive list of over 100 countries that had been there for years, I met a very concise list of a handful of countries. The majority of countries, who had been on the list before, had been cut-off.

The bad part is that I never got a notification from Zyb that they were pruning their service. Yet, Zyb regularly sent reminders that I haven’t synced my contacts, so it is clear that they have the capacity to notify users of a change of this magnitude. Perhaps they did send the notification, but it got lost in transit?

Anyway, I have suddenly discovered that I have been cut off. So, here I am with 492 contacts in my Zyb account, and I cannot synchronise them with any device at all.

This is NOT the way to provide service. A thumbs-down to Zyb on this one. Oh, yes; and a goodbye too.