I held out for as long as possible, hoping against hope that Zain Nigeria would have a re-think about some of their services.

No; I wasn’t asking for too much. I only needed stable mobile internet services. Because this is 2009, I also wanted that internet connection to be high speed. GPRS is good. EDGE is faster. 3G is not bad. But in 2009, anything short of a 3.5G connection does not qualify as high speed.

Recently, a Zain official confirmed to me that 3G and 3.5G are available (officially) only on post-paid SIMs. He spent time trying to convince me to migrate my line to a contract package. But I know better. I’ve had my fingers burnt on contracts a couple of times. I know others who have too.

But I was willing to stay with Zain on their pre-paid platform. You see I have high-speed internet connection at the office and at home, so I could tolerate GPRS or EDGE when out and about.

Then suddenly, Zain internet went bunkers. Tolerating GPRS/EDGE was one thing. Tolerating GPRS/EDGE that was not working was… well… you get the picture.

‘Dayo and others who know me well have been wondering why I have stayed with Zain this long. They know I normally have no qualms changing my line. It baffles them. It sort of baffles me too.

I finally gave in this morning. I just could not bear it any longer. I got myself a SIM from another network. When I popped in the new SIM, 3G/3.5G internet was ready and waiting. My Xperia X1 simply connected on schedule to download my mails. What bliss!

I am sure that Zain works for some people – perhaps people who want nothing than just voice and SMS; people who are not so into mobile internet; and people who do not need a high speed connection.

Mobile internet is primary on my list. SMS follows. Voice comes last. Yes; I’m wierd. Welcome to my world.

No; I am not so naive as to think that I won’t experience any issues with the new network. In Nigeria, that is wishful thinking. But at least, whatever it is I have to tolerate, I now have high-speed internet on the go. At least when it works.

There’s a discussion thread over at Nairaland focussed on Z3, the Zain 3G service. The gist is that the Z3 service is officially restricted to post-paid (contract) plans, though it appears that some very few non-contract lines are able access it (a system glitch?).

In addition, if what the original poster says is true, Z3 coverage is wider than we had supposed, but the majority of Zain subscribers are unable to access it simply because the service is not activated on their SIMs.

I am not able to confirm this right away, but I will find hunt out the truth of this matter. I have held on to my Zain line this long in hope that 3G will show up in the picture sometime soon. If this bit of news is true, I may be replacing my SIM with one from another network.

As much as I have shied away from another line change, I am just not excited about having no 3G access for a long time to come.

Anyone here has access to a Zain official in the know?

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Update: 20th August 2009
Dayo and I were at a Zain shop to ask about 3G service. We were able to confirm that Zain Nigeria’s official policy is that 3G service is available only on postpaid lines and data-only lines.

While the official I spoke with did his best to convince me to migrate to a contract package, I simply won’t. A GSM contract is always a bad idea.

I did purchase a data-only SIM to test out the official’s claim that Zain 3G is present in my area. Guess – it isn’t.

None of the above surprised Dayo, the eternal sceptic. Me? I really don’t care anymore.

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The PR guys at GloMobile consistently tout their network as Nigeria’s most advanced GSM network. In addition, they tell us that Glo is also building Africa’s most advanced netwwork.

But how advanced (read: intelligent) can this network be, given the following:

1. Newly activated SIMs are not automatically provisioned for mobile data. “Less advanced” networks like MTN and Etisalat do this.
2. Even OTA (SMS) activation for data usually does not work. In the last one year, I have had reason to attempt to activate GloMoibile GPRS/3G on a number of SIMs by sending “Activate” to 444. All I get is a return SMS that my activation request will be processsed within 48 hours. In all cases, it never happened. In one case, 4, 320 hours later, that line has still not been provisioned
3. Going to a Gloworld outlet for activation often does not work either. There’s a particular SIM with me now, OTA provisioning has been attempted about 100 times without any results, and the SIM has been to Gloworld Opebi thrice in the last 6 months. Still no show.
4. The Glomobile billing system (especially for contract data subscribers) has a mind of its own and regularly bills outrageously (or some people at Glo are intentionally scamming subscribers

Personally, I am tired of this mess. If you need easy GSM mobile data activation/provisioning, your best bet are MTN and Etisalat. No; Zain is not much better than Glo in this regard. You will only end up sending lots of activation codes and visiting Zain centres – and if you are lucky, your line gets to be activated.

Yes; it is more a game of chance.

The flip-side is that because of the diffuculties of getting activated, there are relatively and significantly fewer users on both Glo and Zain data services, making both of them relatively stable. At least, generally, they are more stable than MTN data. Etisalat’s high mobile data tariff seems to help maintain stability on their network too.

You see, you cannot eat your cake and have it.

Thinking of it, it is either the Glo network is not so intelligent. Or it is that the network is so intelligent – infact, far more intelligent than the people who operate it (apologies to all my guys at Glo) – that the personnel have not gotten the hang of how to put it to work as intended.

What do you you think?

I have been working behind the scenes on a concise guide to mobile internet in Nigeria. Nigeria is one of the fastest growing mobile voice and internet countries in the world. This free ebook provides concise but useful information about the available GSM-based mobile internet services in the country.

• 2nd Revision: Mar. 2010
• 1st Revision: Feb. 2010

A revised version is now available for download

Months ago, Zain announced that its 3G service was live, and some of us were quite expectant.

However, the days, weeks, and months have flown by and Zain 3G is yet to be experienced by the majority of her subscribers who live and work in the very areas that Zain claims 3G coverage.

From Victoria Island to Yaba to Ogba, subscribers keep staring at their phone displays in the hope of seeing the 3G notification icon pop up, but all to no avail.

Dayo and I drove all the way to VI and back yesterday, and not once did we get a Zain 3G signal.

Not once have I seen the 3G icon on any of the 3G phones that I have installed a Zain SIM on. As a matter of fact, even EDGE coverage on the Zain network is scanty – not as bad as 3G, but certainly not available widespread either. At the eendd of the day, the average subscriber in Lagos is left with nothing but GPRS.

Exactly where does Zain have active 3G coverage? Have you used Zain 3G or do you know someone who has?

Most current mid-tier and all current high-end mobile phones have built-in email clients in their Messaging menu. This means that you can recieve, manage and respond to your emails on your phone. Benefits include having access to your mail when away from your desktop or notebook. You can always fire a quick and short response, and then follow it up with a detailed response later.

Setting Up

1. The email account you want to setup on your phone must be either POP3 or IMAP (the latter is better). This includes Gmail, corporate email accounts, and premium (not free) Yahoo email accounts.

2. You need to have a full internet serviccee on your line via GPRS, EDGE, 3G or HSDPA. WAP internet won’t do. Luckilly, all the 4 GSM networks now offer full internet to pay-as-you-go subscribers.

3. You need to know your mail servers, both incoming and outgoing. These are usually in the format: mail.domain.com, imap.domain.com, smtp.domain.com. There must be two of them, though in some cases the two may be the same.

4. Your email username (usually the full email address) and its password

If you have all the above, simply go into your Messaging settings menu and input them in their respective fields. During setup, choose IMAp as mail service type. If your account does not run IMAP, then opt for POP3. Ask your webmaster or company technical support members for help if necesarry.

Some mail clients offer the option to set automatic retrieval, such that at the set times or intervals, the phone connects to your mail server to download new mails.

Let me know how it goes setting up your email account on your phone. I’ll be here to guide you through the tough spots if you run into trouble.

A user of this site recently submitted the following comment:

Yomi

I am getting fed up with all the sub standard internet services being rendered to us in this Country, mainly because of the speed. I started out with glo, it was a frustrating experience. By the way, can you confirm if glo is still rendering 3G services? I really dont think so.MTN was promising at the beginning, now they’ve joined the pack. Now i’m think of dumping MTN for Visa phone internet. I need your advice.

Let me start by saying that sub-standard Internet servicees in Nigeria is the story of our lives. From GSM/3G operators, through their CDMA counterparts, to dedicated Wi-Max/Wi-fi/ and cable ISPs, Nigeria internet users have stories of woes to tell.

Now, on to the questions posed by the commenter.

Yes; GloMobile is offering 3G services, and our experience here at MN is that they currently offer the most stable and reliable 3G/HSDPA service in the country. In our informed opinion, this is largely due to the fact that their bundle plans are available only on a contract basis – meaning that lots of people are not keen on taking it up.

Zain is relatively stable too, if you are lucky to be located within their very limited 3G/HSDPA coverage area.

MTN is undisputedly the worst in the 3G/HSDPA bracket at the moment. Dumping MTN for anything right now is a good move.

On the CDMA front, so far as I know, there is very little difference in quality of service being delivered by Visafone, Starcomms, and Multilinks. And, honestly, that is not saying much. We have too many tales of woes of customers subscribed to EVDO on these networks who are getting basic CDMA 1x speeds as a daily experience inspite of having EVDO coverage at their locations.

Just last week, I was a witness to an individual who so got frustrated with the crawly speeds he was getting on his EVDO connection in the Egbeda area that he went all the way to Yaba hoping to get a better EVDO connection. He was badly disappointed, because all he got was the same old crawly speeds, again inspite of EVDO coverage.

Also note that my responses are qualified with terms like “currently”, “for now”, etc. This is because the tables often turn unexpectedly, and in another few months the presently unreliable service may have found a new lease of life, or the currently stable and dependable service caught the plague. Choosing an internet service in Nigeria is often like walking a minefield.

I must also add that for some odd reason, there are pockets of people here and there who respond with glowing tales of some of the above-mentioned poor services. This means that inspite of the general experience, there is the chance that you can hit a jackpot with whatever service provider you choose to go with.

But since when did it become normal to depend on luck and chance for a service you have duly put down your hard-earned money for? The story of our lives.

I received a request from an iPhone owner who wants to be able to use his PC internet subscription on his phone. In this article, I present a tutorial on how to setup a wireless hotspot on your notebook and browse with your Wi-fi enabled phone through that wireless connection.

The idea is that you can bypass your GPRS/EDGE/3G/HSPDA network and save some cash (please be sure to send a donation!).

On to the business at hand…

Stage One: Setup your WLAN Network

1. On your notebook, go to Control panel
2. Click to open “Network Connections”
3. Right click on “Wireless Connection” and click on “Properties”
4. Click on the “Wireless Networks” tab and select the check-box tagged “Use Windows to configure my wireless network settings”
5. Under “Prefered networks” click “Add”
6. In the text box labelled “Network name”, type in a name for your network
7. Under “Network Authentication”, select “Open” or “Shared” (shared is more secure)
8. Under Data encryption select “WEP” and type in your password in “Network Key” field. Use a 5-character password. Click “OK”
9. In the list of preferred networks, you should now see your new wireless network.
10. Select/highlight your network, then click on the “Advanced” button. Select “Computer-to-computer (ad hoc) networks only” and hit the “Close” button.
11. Click “OK” to close the box

Stage Two: Share Your Internet Subscription Through the New Network

In all probability, you have a subscription from Starcomms, DirectOnPC or iWireless, or some other ISP

1. In Control Panel, click to open “Network Connections”
2. Look for your ISP connection, right click it and select “Properties”
3. Go to the “Advanced” tab and under “Internet Connection Sharing” check the box which says “Allow other network users to connect through this computer’s internet connection”
4. Right below it is a selection box. Choose “Wireless Network Connection”
5. Click “OK”. That’s it. Your very own WLAn hotspot is ready!

The Rest…

Enable WLAN on your notebook (hardware button or desktop icon). Then set your phone (in this case my Nokia E90) to search for available WLAN networks. Your new network should be discovered and displayed. Works a treat here, and I’m browsing on my commie at breakneck speeds (I have a HSDPA link on my notebook).

When asked for your WEP key, enter your 5-character password, and depending on the device complete the process and start browsing!

Feel free to ask your questions using the comment box below. Just be sure to give as much details as possible.

If you change phones a lot for any reason, you must be familiar with the problem of transferring your contacts.

One way to solve that problem is to regularly backup your files. But this does not have to be limited to just contacts. Other files, such as SMS, pictures and calendar entries, can be backed up too.

If you have a PC, you can backup your phone via whatever PC Suite the manufacturer supports. If not, an online backup service is a viable alternative.

ZYB is an online sysstem that backs up all the contact information on your phone to the internet. ZYB automatically updates your contacts, on the phone and internet, whenever you or your friends change or add information. This basic functionality is free.

Basically, you need a GPRS/EDGE/3G/HSDPA connection, and you can backup and restore your files anywhere, anytime as long as you are within network coverage.

You can also backup your contacts by sending SMS to a predefined number. Picture backups can be done via MMS as well.

The advantage of thee online sservice is that you are not tied to doing backups and restores from just one location (wherever your PC happens to be).

In addition to backing up contacts, ZYB also backs up your calendar entries. You can also backup your SMS, pictures and videos for a small subscription.

In addition, ZYB shows you your frieends’ Social updates from Facebook, Twitter, Flickr, Hyves and blogs.

Sounds like something you could use? Then head over to ZYB.COM to signup free and Keep your phone in sync.

Here is my updated list of the best mobile internet deals at the moment. Because we currently have two types of mobile platforms running side-by-side in the country (GSM and CDMA), I am presenting one network per technology platform.

Both networks on my list offer a variety of packages, giving subscribers great choice in their respective terrains. Both networks also give subscribers the option of browsing directly on their phone or on PC (netbook, laptop, desktop, etc)

Zain Nigeria

Zain is a GSM-based mobile operator. Zain Mobile Internet is delivered on GPRS, EDGE (up to 234kbps), 3G and HSDPA (up to 1.8mbps), depending on coverage in your locality. Zain’s packages:

1. Pay As You Use
No bundle
Cost: 15kobo per kilobyte

2. Zain Day (24-hour bundle)
Bundled Data: 50MB
Cost: N500.00
Activation: Load N500 and dial: *141*712*3#

3. Zain Lite (24-hour bundle)
Bundled Data: 100MB
Cost: N1,000.00
Activation: Load N1,000 and dial: *141*712*4#

4. Zain Pro (24 hours for 30 days)
Bundled Data: 1GB
Cost: N5,000.00
Activation: Load N5,000 and dial: *141*712*1

5. Zain Max (24 hours for 30 days)
Bundled Data: 3GB
Cost: N10,000.00
Activation: Load N10,000 and dial: *141*712*2#

Zain Mobile Internet (ZMI) must be active on your line before you can subscribe to any of the above plans.

To activate ZMI, visit a Zain centre, call Customer Care on 113 or send an SMS with the word ‘internet phonebrand model’ to 232 e.g. “internet sonyericsson P910i” to receive your settings.

ZOOMmobile

ZOOMmobile is a CDMA-based operator, deploying both CDMA 1x (50Kbps – 100Kbps Upload and Download with bursts to 144Kbps) and EVDO Rev A (600Kbps-1,400Kbps Download with bursts to 2.0Mbps; 500Kbps-800Kbps Upload with bursts to 1.8Mbps), also depending on your location. ZOOMmobile internet packages include:

1. Easy Time (24 hours for 30 days)
Bundled Data: Unlimited
Cost: N10,000.00

2. Busy Time (24 hours for 14 days)
Bundled Data: Unlimited
Cost: N5,000.00

3. Rest Time (11pm to 6am for 30 days)
Bundled Data: Unlimited
Cost: N5,000.00

4. Relax Time (6pm to 11pm for 30 days)
Bundled Data: Unlimited
Cost: N5,000.00

5. Cool Time (Friday 8pm to Sunday 10pm for 30 days)
Bundled Data: Unlimited
Cost: N5,000.00

6. Day Time (8am to 6pm for 30 days)
Bundled Data: Unlimited
Cost: N7,000.00

Subscription for all above ZOOMmobile plans can be done at any ZOOMmobile centre.

It is amazing that in the year 2009 (not 1989) some of our local GSM service providers still ask customers to come to their offices or to place telephone calls to request for their lines to be provisioned in order to have access to the network’s data (or value added) services.

While deploying a data service is well appreciated, the networks should go a step further to make it convenient for subscribers to have access to these services.

For example, there’s no valid reason why the networks cannot provide their SIMs already provisioned for internet. It is a fact that at least MTN and Etisalat are doing it right in this regard. Etisalat especially is to be commended, for though being a new player in the Nigerian telecoms ecosystem, they are more forward looking in terms of user-friendly data provisioning than the older boys like Zain and GloMobile.

Surely, it cannot be so difficult for network operators to deploy over-the-air (OTA) configuration such that soon after inserting your SIM into a GPRS or 3G-enabled phone, the data settings are pushed automatically to the phone and the subscriber can simply launch his phone browser and start surfing the web away.

Both MTN and Etisalat are again the leaders in this department. And once again, Etisalat are getting two thumbs up from me for implementing this from the word go.

My experience with Etisalat is one I remember with fondness. I popped in my SIM into a phone, the settings were pushed to me via SMS, and within minutes I was browsing without having to go to their office, call for my line to be provisioned, or manually input any settings. I said to myself, “This is the way it should be“.

Network operators need to remember that the average phone user is not a geek, does not care to go beyond the basic menu of his phone, and would rather not be bothered with the extra hassles of getting value added services setup.

The average subscriber wants these services to work out-fo-the-box, and the networks that respond appropriately to this fact will have subscribers eating out of their hands. Mobile Data will become more mainstream when the hassles of data configuration are eliminated.

Yesterday evening, a gang of nasty gremlins launched an attack on MTN Nigeria’s packet data service, rendering it unusable. Till this moment, trying to get a connection on the MTN 3G and GPRS networks has been more difficult than pushing a camel through the eye of a needle.

We are talking over 24 hours of unusable service to data subscribers. Hopefully, this nightmare will be over when the sun rises tomorrow.